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Timesact Hide Sold Out

Hide Sold Out hides a product once all its variants are sold out, and shows a product it hid again as soon as one variant can be bought. The Add-on brings the Hide Sold Out experience and merchant alerts by email and Slack.

Also called: hide out-of-stock products, auto-hide sold-out products.

When does Timesact hide a sold-out product?

  • Hide Sold Out treats a variant as sold out when Shopify tracks its stock, Continue selling when out of stock is off, and its quantity is 0 or less, so a pre-order variant with pre-order slots left keeps selling and stays visible.
  • Hide Sold Out leaves a product visible while it carries another Timesact functionality that is live or scheduled to start (Pre-order, Back in Stock, Coming Soon or Low Stock), and while Back in Stock runs across the whole store.
  • Products with the exclusion tag stay visible and are shown again if Timesact already hid them; the tag comes filled in as timesact-keep-visible and can be changed to any Shopify tag, spelled exactly as on the product.

How does Timesact hide a product, and show it again?

  • Hide type sets how a sold-out product is hidden: Draft product moves it to Draft in Shopify (the default), and Hide from Online Store keeps it active but takes it off the Online Store sales channel.
  • Hide Sold Out is a storewide template, one per store: it applies to every product and ignores the products, variants, markets and locations set on a Customer Experience.
  • Once Hide Sold Out is on, Timesact checks every product in the background and hides the ones already sold out, then rechecks a product each time Shopify reports a change to it, such as a stock update.
  • Turning Hide Sold Out off shows every product Timesact hid again, in the background.

How do I set up Hide Sold Out in Timesact?

  • Hide Sold Out can be turned on once the add-on is added from Billing & Account.
  • Hide Sold Out is set up from the Experiences tab, where it sits under Recommended as its own template (Use template); its settings are under Admin > Functionality settings.
  • Turning on the Hide sold-out products switch asks for confirmation, because it hides sold-out products across the whole store with the chosen settings.

How does Timesact report what Hide Sold Out did?

  • The Hide Sold Out report, under Analytics > Sold-out products > Overview, lists each sold-out variant with its stock status, quantity, inventory policy, whether Shopify tracks it, when it was first seen sold out, and the reason for what Timesact did (hidden as draft, hidden from the Online Store, or skipped and why).
  • When a product's visibility is changed by hand in Shopify, the Hide Sold Out report marks it as a manual change and Timesact leaves that product as the merchant set it.
  • With the add-on, a Variant sold out alert by email or Slack is set from the Alerts button on the Hide Sold Out report.

Which Timesact plans can use Hide Sold Out?

The Add-on pairs with CORE or PRO, or runs on its own next to the Free plan.

Which settings control Hide Sold Out in Timesact?

Where: Experiences > Hide Sold Out > Admin > Functionality settings

Setting What it does Plan
Hide sold-out products Automatically hide products when all their tracked variants are sold out. Products Timesact hid are shown again when stock returns. Add-on
Hide type Choose how Timesact hides products that are fully sold out.
  • Draft product: Move fully sold-out products to Draft in Shopify.
  • Hide from Online Store: Keep the product active in Shopify, but remove it from your Online Store sales channel.
 Add-on
Exclusion tag Products with this Shopify tag stay visible and are restored if Timesact already hid them. Add-on

Frequently asked questions

Will Timesact Hide Sold Out hide my pre-order products?

Hide Sold Out treats a variant as sold out when Shopify tracks its stock, Continue selling when out of stock is off, and its quantity is 0 or less, so a pre-order variant with pre-order slots left keeps selling and stays visible. Hide Sold Out leaves a product visible while it carries another Timesact functionality that is live or scheduled to start (Pre-order, Back in Stock, Coming Soon or Low Stock), and while Back in Stock runs across the whole store.

How do I keep one sold-out product visible with Timesact?

Products with the exclusion tag stay visible and are shown again if Timesact already hid them; the tag comes filled in as timesact-keep-visible and can be changed to any Shopify tag, spelled exactly as on the product.

What happens when a product Timesact hid is back in stock?

Hide Sold Out hides a product once all its variants are sold out, and shows a product it hid again as soon as one variant can be bought.

Does Timesact Hide Sold Out delete products?

No. Hide type sets how a sold-out product is hidden: Draft product moves it to Draft in Shopify (the default), and Hide from Online Store keeps it active but takes it off the Online Store sales channel.

What happens if I turn Timesact Hide Sold Out off?

Turning Hide Sold Out off shows every product Timesact hid again, in the background.

Can Timesact alert me when a variant sells out?

Yes. With the add-on, a Variant sold out alert by email or Slack is set from the Alerts button on the Hide Sold Out report.

Can I use Timesact Hide Sold Out on the Free plan?

Yes. Hide Sold Out can be turned on once the add-on is added from Billing & Account. The Add-on pairs with CORE or PRO, or runs on its own next to the Free plan.

Step-by-step guides

Install the app or book a free setup call.

Last checked against the app on 5 November 2026.