You need to if you have 0 stock in Shopify and wish to enable the checkout. There is an alternative solution where you add the quantity you wish to put on pre-order directly in Shopify and select to use that in the app. In that scenario you do not require continue selling enabled.

Yes you can. You just need to set a start date and an end date for your campaign.

Yes, the app works at a variant level. You can have a look at our demo store example.

Yes, you can mix functionalities in Timesact. You just need to add the product or variant(s) in both the Pre-orders and Back in Stock tabs and make them active.

We tag your orders automatically with a “Pre-order” tag. Mixed orders (in-stock and pre-order items) get an additional tag “Partial Pre-order” so you can easily identify them. Additionally you will have the cart label in the order to be able to identify the actual products on pre-order in the order.

It is a monthly subscription. Your e-commerce provider (i.e. Shopify, Wix) will charge you once every 30 days as long as you have the subscription active.

Yes you can. You can upgrade/downgrade/cancel to meet your current monthly needs. It’s the main benefit of our flexible business model. Please bare in mind you will need to do this manually.

We send emails when 70% of a plan is reached, then 100%. There is a grace period of 24 hours during which time you can still get orders. Once the 24 hour grace period expires and you have not upgraded the settings from the app will no longer apply to your products. Please note that the email address we send notifications to is the main Shopify account email for your store. If you wish it changed please get in touch with out support team.

No, this is currently not an option. All upgrades, downgrades & cancellations must be done manually. This way you will never be surprised by a charge and have total control and ownership of the subscription you choose to activate.

It resets on the 1st of each month sometime in the evening UTC+3 time after we finish our monthly reporting requirements.

A product in pending status means that the functionality it was added to has not yet been activated. For example, for the following functions: Pre-order when out of stock, Back In Stock, and Coming Soon, the corresponding button is not displayed since these functions only become active once the item or variant is out of stock.

If you have set a start date for a later date, a Pending status could also indicate that the start date for that variant has not yet arrived. Once the date arrives, it will automatically transition from Pending to Active.

No Stock as the name indicates, means that the item is out of stock. Some of the functionalities require an item to be in stock to work (e.g., Pre-order when inventory is available/In Stock). Updating your inventory when you have available inventory in Shopify will also update the status.

All four of Timesact’s features (Pre-order, Back In Stock, In Stock, Coming Soon) have settings for an End Date. When the End Date arrives, this disables the functionality, and the item reverts back to its normal behavior (e.g., if an item is out of stock, it will display as “Sold Out” rather than available for pre-order).

In many cases, when an item is added to the Product list and then has its variant updated in Shopify’s end, the item added is not automatically updated. To resolve this, remove the item first from the product list, and then add it again. If you need further assistance, please contact support@timesact.com.

Also, under the new workflow, once an order is processed, the fulfillment status is set to either “Unfulfilled”, “Scheduled”, or “On Hold”, depending on the shipping date used in the Selling Plan. More information here: https://timesact.com/documentation/selling-plans/

You can check if you are in the new workflow by verifying whether you have the option to edit your existing Selling Plan in SETTINGS > SELLING PLANS.

If you require other payment arrangements, such as local payment channels, consider reaching out to support@timesact.com to request migration to the Legacy workflow. Keep in mind that partial payments are not enabled in the legacy workflow.

In the legacy workflow, all Shopify approved payment channels are accepted, but you will not be able to use partial payments.

Once the order is processed, the fulfillment status is always set to unfulfilled, no matter the shipping date set (No Date, Date, Period, Interval).

The Selling Plan works differently in the legacy workflow. For starters, you will not be able to edit existing Selling Plans, but you can still create unlimited Selling Plans. Additionally, in SETTINGS > SELLING PLANS, you’ll find a notification if you wish to migrate to the new workflow. If you wish to use the partial payment feature, please contact support@timesact.com to discuss migrating to the new workflow. Be aware that one trade-off of transitioning to the new workflow is that you’ll be limited to two payment channels for pre-order items, namely Shopify Payments and Paypal Express.

At Timesact, we’re dedicated to making sure your setup perfectly aligns with your vision. If you find that the workflow isn’t an ideal fit for your store’s unique requirements, know that you can contact support@timesact.com to request to migrate back to your previous workflow.