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Frequently Asked Questions
Here you will find our most common inquiries by customers grouped by topic. If you are actually looking for support check out the options below. Alternatively if you are looking for self help articles be sure to check out our documentation.
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General FAQs
What is Timesact and what problem does it solve?
Timesact helps you sell products with timed availability such as preorder and coming soon, while communicating clear expectations to shoppers. It is designed to reduce support tickets, improve conversion, and keep messaging consistent across product pages and cart experiences.
What is a selling plan and why do I need it?
A selling plan is the mechanism that ties a product to a time based purchase flow such as preorder. Timesact uses this structure to control messaging, availability rules, and downstream behavior in cart and checkout.
How do I set up Tag Automation for bulk product management?
Tag Automation allows you to automatically add products to pre-order by applying a specific Shopify tag. Create your automation rule in Timesact, then simply tag products in Shopify with your chosen tag (e.g., “preorder”). Products with that tag will automatically adopt the pre-order settings. Note: Manually added products override tag automation.
Can customers add more items to their pre-order after placing it?
Due to Shopify’s limitations, customers cannot edit pre-orders after placement. This is a platform restriction, not an app limitation. We recommend clearly communicating this to customers before they complete checkout.
Can I set a limit on how many pre-orders I accept?
Yes! Set a pre-order quantity limit in your product settings. However, note that customers can potentially bypass this limit by adjusting quantities in the cart. For strict enforcement, use the “pre-order only when inventory is available” option with your desired stock level.
How do I set up my first preorder in Timesact?
Start by enabling the app, then connect your products to the appropriate selling plan configuration. Confirm the customer facing messaging on the product page and validate the cart behavior. Finally, run a test checkout to ensure labels and dates appear as expected.
Why do I see too many options or steps in the dashboard?
Most merchants need only a small subset of settings to launch. The dashboard includes advanced options for merchants with theme customizations, complex catalogs, or multiple timed flows. For a standard launch, focus on the setup flow for your first product, then expand settings only if you need more control.
Can I test pre-order functionality before going live?
Yes! You can test on a draft product or use Shopify’s preview mode. However, for full checkout testing, the product must be published. We recommend creating a test product with a unique name, running a test order, then deleting it before your actual launch.
Does Timesact work with my bundle/subscription apps?
Timesact may conflict with bundle apps because both modify Shopify’s checkout flow. If you’re using bundle apps, contact support about migrating to our legacy flow. However, note that legacy flow doesn’t support partial payments and has other limitations.
Product page behavior
Why is the preorder button not showing on my product page?
This is typically caused by one of three reasons: the product is not correctly attached to the intended configuration, the theme is overriding button rendering, or a quick buy component is using a separate template. First confirm the product is included in the correct setup. Then test on the default product page template. If the theme has a custom buy button, you may need a small compatibility adjustment.
Can I hide Add to cart for preorder items?
Yes, you can present a preorder specific call to action instead of a standard Add to cart button. The exact method depends on your theme structure, especially if you use quick buy or a custom product form. The goal is to ensure a single clear action for the shopper and reduce confusion.
Why does the button still say Add to cart instead of preorder?
Button text can be controlled by theme markup, translation strings, or custom scripts. If the app is active but the label does not change, the theme may be overriding the text. A fast check is to test with a minimal theme environment. If it works there, the issue is theme level and can be fixed with a targeted adjustment.
Can I show a badge or label like Preorder or Coming soon on product tiles?
Yes. Badges are one of the most effective ways to set expectations early, especially in collection views and search results. To maximize clarity, keep the badge text short and ensure the badge also appears in cart messaging when needed.
Cart, checkout, and messaging
Will the preorder messaging appear in the cart and at checkout?
Timesact supports cart level labeling and messaging so shoppers do not lose context after leaving the product page. If your theme uses a cart drawer or a custom cart implementation, the placement may require a small integration step.
How does Timesact handle carts with mixed items such as in stock plus preorder?
Mixed carts can be supported, but the experience depends on your checkout rules and how your store communicates fulfillment. The recommended approach is clear segmentation in cart messaging, so shoppers understand which items ship now versus later.
Can I show an estimated shipping date for preorder items?
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Why aren't my pre-order confirmation emails being sent?
The most common issue: you must enable BOTH the pre-order email notification AND the cart label in your template settings. The cart label must be active for the email trigger to work. This is a frequent confusion point – both settings work together.
Theme compatibility and troubleshooting
Does Timesact work with quick buy, quick view, and cart drawers?
In most cases, yes. These features often use alternate templates or dynamic rendering, which is why issues can appear only in quick buy but not on the main product page. If you see differences, the fix is typically a small compatibility adjustment rather than a product limitation.
What should I do if the app suddenly stops working after it previously worked?
First check whether any theme updates, app installs, or script changes occurred. Then validate the app embed or integration is still enabled. If the theme changed, the product form markup may have shifted and needs a quick refresh of the integration points.
Notifications and branded domains
Can notifications be sent from my own domain and how do I set that up?
Yes, branded sending improves deliverability and trust. Setup typically involves adding DNS records and verifying ownership. If you use Google Workspace or another provider, you may need to align records to avoid conflicts. Once configured, you can send customer notifications from your branded domain.
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