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We’ve Got Your Back, 24/7
From first install to your 100,000th order, our merchant success team is one click away.
16k+
happy Timesact users on Shopify
15%
average revenue increase with preorders
5.5M+
orders processed for our customers
Support and Resources
Support Channels
Free Specialist Onboarding
personalised, screen‑share setup.
Help Center & Docs
10s of how‑to guides and FAQs.
Video Tutorials
short, actionable walkthroughs.
Live Chat & Email
median response time: 26 seconds.
Consistent 5 star support
The quality and speed of our support is recognized by our amazing users with 1600+ 5 star reviews on the Shopify app store.
F.A.Q.
Frequently Asked Questions
Is onboarding really free?
Yes – no matter your plan, our setup experts are included.
Is support also available on weekends?
Yes, chat and email support is 24/7.
If I have a second store can I get another onboarding session?
Sure, you can book it and even if you need a second one, just reach out to support and we will find you a spot.
Do you cover custom themes?
Absolutely. Our team has handled everything from Dawn to highly customized themes.
Do you offer phone support?
Yes we do for the US, Canada, UK, Australia and New Zeeland.
Do you offer support in other languages apart from English?
Yes we do. Our chat software has built in translation so you can write us in any language and the replies will be high quality auto-translated in your language.