FAQ

1. Are there any prerequisites for using your service?

Yes. You must have a Shopify Store and install our App.

2. Do you offer a FREE plan?

Yes.

3. Can I start with a FREE plan and upgrade after?

Yes.

4. Can I start with a paid plan and downgrade or revert to a FREE plan?

Yes.

5. I live in country X, why can’t I see the Timesact app in the Shopify App Store?

For now, Timesact is only available in the US, UK, Canada and Australia. The reason is that we only speak English and would have a hard time with offering customer support in other languages. It would not be fair to you.

6. Do you offer customer support in other languages aside from English?

Short answer is no, but we can translate emails with Google Translate. If that works for you then the answer is yes.

7. I would like to promote your app. Do you have an affiliate program?

Not at the moment.

8. What is your refund policy?

Since you are paying Shopify, not us we have no control over refunds. Based on your resolution with Shopify they can offer you store credit to pay for other services and we just don’t get paid.

9. I need some work done on my Shopify store. Can I hire you?

No. We do not do custom apps or store development.

10. I have a feature request for your app. Wanna hear it?

YES! Please reach out any way you feel comfortable, email, our contact form, chat, Facebook or Twitter. If we like it we will build it ASAP and reward YOU.