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CAUSE 1
CAUSE 2
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I can’t search my products via the app/ I get an error message

Cause 1: You are using special characters in your product search (e.g., “@#$%^&*”).

  • Explanation: When searching for products to add to your list, avoid using special characters. Instead, use alphanumeric characters for a successful search.
Cause 2: Loading error

  • Explanation: From time to time, an unavoidable connection error occurs. If such circumstances happen, it is advisable to refresh the page and try again. This is most likely to happen as the number of products in Shopify increases.