Contact Us

Our specialists are standing by to meet you where you are. Video, chat, email, knowledge base, whatever your preference we got you.

Get a 1:1 Free App Demo

Speak with one of our specialists over Zoom and Google meets to learn about the app and get set up right.

Email Support

Got an issue or a question. We are happy to help. Please expect our reply within 12 hours (usually a lot sooner).

Browse Documentation

Read our knowledge base for an article about the issue you are facing. Remember to also check out FAQs.

Get in touch with us

You can also reach us via live chat, email at, video onboarding and founder office hours. If you are more DYI, be sure to check out our website documentation. Expect to hear back from us in under 12 hours.

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Frequently Asked Questions

If the answer you are looking for is not here please also check the full FAQ page by clicking the button at the bottom.

What is included in my free plan?

It includes 10 pre-orders (meaning an order with at least one active pre-order variant in them), 10 in-stock orders, 50 back in stock emails and unlimited coming soon products.

How do I activate the pre-order for my products?

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I need more help setting up. Can I talk to someone?

Of course, our specialists are standing by 24/7 to help you on email, live chat (during office hours), video call onboarding (booked according to our availability calendar on a first come first serve basis).

I cannot use Shopify Payments or PayPal Express. Can I still use this app?

Yes you can. We have Shopify’s approval to use a pre-order flow that does not include the deferred purchase restrictions so you can use any payment provider that works for you. All you need to do is get in touch with support and request this.

What happens when I reach my plan limit?

We send emails when 70% of a plan is reached, then 100%. There is a grace period of 24 hours during which time you can still get orders. Once the 24 hour grace period expires and you have not upgraded the settings from the app will no longer apply to your products. Please note that the email address we send notifications to is the main Shopify account email for your store. If you wish it changed please get in touch with out support team.

Can I autoscale (auto update) my subscription?

No, this is currently not an option. All upgrades, downgrades & cancellations must be done manually. This way you will never be surprised by a charge and have total control and ownership of the subscription you choose to activate.

How do I turn on back in stock notifications?

You will need to add the products you wish to turn on back in stock notifications for in the app in the Back in Stock tab. Products added in the app with 0 or negative inventory in Shopify will display the notify me button on your website.

Does this app allow partial payment and 0 deposit?

Yes, if you are migrated to the Shopify Selling Plan API and are using Shopify Payments or PayPal Express you can take 0 down deposits or an upfront charge with the remaining balance being charged at a later date you set in the app.

Still have questions?